Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Avast Subscription Scam - How to Protect Yourself
Avast Subscription Scam - How to Protect Yourself

The Avast subscription scam is a common phishing trick where cybercriminals send fake invoices claiming you have been charged hundreds of dollars for an antivirus renewal. The primary goal is to induce panic so that you call a fake support number or click a malicious link to "cancel" the non-existent charge.

How the Scam Works

  • The Fake Invoice: You receive an email stating your "Avast Security" or "Avast Premium" subscription has auto-renewed. Scammers often quote high amounts like $499.99 to trigger immediate worry.
  • The Callback Trap: The message explicitly instructs you to call a customer service phone number within 24 hours if you wish to dispute or cancel the charge.
  • The Payoff: If you call, a fake technician will ask for your credit card details, request your bank login info, or try to convince you to download remote desktop software to "help" you secure a refund.

Red Flags to Look For

  • Sender Address: Genuine emails will always come from an official domain like @avast.com. Scammers use free accounts like Gmail or lookalike domains.
  • Generic Greetings: The message usually says "Dear Customer" instead of using your actual name.
  • Urgent Threats: The email demands action within a very tight window to prevent funds from leaving your account.
  • Outdated Branding: Fraudulent emails often use low-quality or old company logos.

What to Do Next

1. If You Just Received the Email

  • Do not reply to the message or call any number listed inside it.
  • Do not click any links or open any attached files.
  • Check your actual bank or credit card statements directly; you will see that no such transaction has taken place.
  • Forward the malicious email to spam@avast.com to alert their security team.

2. If You Already Gave Out Information

  • Contact Your Bank: Call your financial institution immediately using the number on the back of your card to freeze your accounts or dispute any actual fraudulent withdrawals.
  • Remove Remote Access: Uninstall any applications (like AnyDesk or TeamViewer) that the scammers instructed you to download.
  • Update Passwords: Change your email and online banking passwords using a secure device.

If you are ever uncertain about a charge, bypass the email entirely and check your status by logging directly into the official Avast Account Portal.

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