Is Booksi a Scam or is it a Legitimate Booking Platform?

Key Issues with Booksi

• BBB Complaints: Over 40 complaints in the past 3 years, many involving hotels not honoring Booksi reservations. Customers often had to pay full price at check-in despite having Booksi confirmation codes.

• Customer Reviews: Reports of ghosting after payment, denied refunds, and being placed on “do not call” lists when trying to reach support.

• BBB Rating: Booksi itself is not accredited and has been given an “F” rating, while its parent company Monster Reservations Group holds only a “B” rating.

• Timeshare Sales Pitch: Many of the steep discounts require attending a “resort preview” or timeshare presentation, which is not always disclosed upfront.

Risks to Watch Out For

• Unconfirmed bookings: Hotels often claim they have no record of Booksi reservations.

• Refund delays or denials: Customers report waiting weeks or never receiving refunds.

• Aggressive upselling: Discounts tied to mandatory timeshare presentations.

• Customer service failures: Long hold times, unanswered emails, and blocked phone numbers.

Advice for Travelers

• Always verify reservations directly with the hotel before traveling.

• Use credit cards for payment to enable chargebacks if fraud occurs.

• Avoid platforms that require upfront payment without confirmed dates.

• Be cautious of offers requiring timeshare presentations — these are often bait-and-switch tactics.