ShareMyPC Technical Support Telephone Scam Calls

Received the following from an anonymous user: - - - - I received a phone call from an Indian accented speaking male who informed me he was from Microsoft and that he was trying to fix my computer from unwanted programs being downloaded without my knowledge. he asked me to press the FN key and the letter r together at this point a folder search box popped up. He then asked me to type inf which brought me to a folder file section said these were the unwanted programs then asked me to input www.sharemypc.com in the search box I started a search on chrome to inspect this site and i get the feeling that it was some scam to gain control of my computer.once i was delaying his request to cooperate and press ok for that site to gain access he quickly made up an excuse as to why he would need to call me back to fix said issue.Has anyone else had this happen and is this a scam...if so how do i report this and could the damage be done already how can i set my laptop so it can not be controlled from an outside source.

Received the following from an anonymous user: - - - - I made a stupid mistake and called a number on my computer as I thought it was Microsoft Support. The gentlemen told me he was Microsoft Support, so, I gave him access to my computer via ShareMyPC. I don't know if he downloaded any information from my computer, but, he definitely ran some "tests" to diagnose what he thought was wrong and told me all typed up all of the following: (Please Note - I am concerned as he had access to my computer and made me feel like I had some real bad viruses that I needed to get taken care of...I have since changed all of my passwords and want to ensure that I am safe from this fraudulent type of behavior) LIVE PC FIX Name:- Paddy Singh Toll free Number:- 1-888-574-2575 Extension Number:- 2330 Employee ID:- A1376 24*7 Technical Support He told me his email was paddy@microsoft certified technician.com.