Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
The website ir-customer-service.com which appears to be owned by Nexperian Holding Limited from China is another fraudulent website disguised as an online store. Online users are advised to stay away from the fake online store, or else they run the risk of their credit card information getting stolen and used fraudulently. They also run the risk of receiving counterfeit or knockoff goods.
From: support <support@ir-customer-service.com>Subject: Transaction SuccessInternet Payment Transaction DeclarationTransaction details as below:Transaction Date: 28 November 2017Transaction Order ID: 20171128-10010242Transaction Amount: 79.98USDCard Number:NOTE: 1. We hereby confirm your order is successful. The Merchant name will be on your bank bills.2. According to the foreign exchange rate of the bank, the amount showing on your statement will be a bit difference from the price on seller's website.3. This email is sent automatically by our system. Please do not reply to this email. Emails sent to this address will not be answered. Thanks for your support and understanding.4. Any questions please feel free to contact the website instantly.
From: support <support@ir-customer-service.com>
Subject: Transaction Success
Internet Payment Transaction Declaration
Transaction details as below:
Transaction Date: 28 November 2017
Transaction Order ID: 20171128-10010242
Transaction Amount: 79.98USD
Card Number:
NOTE: 1. We hereby confirm your order is successful. The Merchant name will be on your bank bills.
2. According to the foreign exchange rate of the bank, the amount showing on your statement will be a bit difference from the price on seller's website.
3. This email is sent automatically by our system. Please do not reply to this email. Emails sent to this address will not be answered. Thanks for your support and understanding.
4. Any questions please feel free to contact the website instantly.
Online users who have used their credit cards on websites associated with ir-customer-service.com are asked to contact their banks for help. They should let their banks know that they have unknowingly used their credit cards on a fraudulent website. Their banks should investigate, cancel the transactions and refund their money.
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Received via email: "I ordered a bag at www.laidbacksuccess.com - received a confirmation from this mail and another one which shoes@ir-customer-service.com"
Received via email: "I think I have been scammed. My bank has cancelled my card as a precaution. I cannot find their website! From: f99f95d6-871f-11e8-b28f-5254006eff12@service.paymier.com On Behalf Of Customerservices1 Sent: Saturday, 14 July 2018 4:41 p.m. Subject: Transaction Success Internet Payment Transaction Declaration Transaction details as below: Transaction Date: 14 July 2018 Transaction Order ID: 20180714-138600961 Transaction Amount: 109.99USD Card Number: NOTE: 1. We hereby confirm your order is successful. The Merchant name will be on your bank bills. 2. According to the foreign exchange rate of the bank, the amount showing on your statement will be a bit difference from the price on seller's website. 3. This email is sent automatically by our system. Please do not reply to this email. Emails sent to this address will not be answered. Thanks for your support and understanding. 4. Any questions please feel free to contact the website instantly. jianhua onlineshop"
list@ir customer service sells c**p...they say the RayBan sunglasses are "nearly as good as the real ones"!WHAT? They admit they are selling counterfeit RayBan sunglasses.The quality is s**t...not worth $5.00... My bad.
How can I do something about not receiving anything from these idiots?
Did you contact your bank? I did and they cancelled the transaction and sent me a new bank card.
Flag their emails as Spam so they are automatically sent to your Junk/Spam folder.
We ordered what we thought were Ugg boots. They are not Uggs! I have 2 pair. They are so different and smell terrible! Fake fur stitched in. The sizing is different etc. Stay away from this “company”!
What are you doing to get your money back?
Same thing happened to me. Disgusting.
I have been emailing this company for almost a month waiting for my package. (18 emails back and forth) They sent me a tracking number that has been on the same status for 3 weeks now. I can't believe I have been scammed. This has never happened to me before.
Contact your bank and dispute transaction on the card, please.
