Capital One customers who have received email or SMS text messages claiming that their accounts have been suspended because a mismatch was noticed, should delete the same messages. This is because the messages, like the one below, are being sent by cyber criminals, to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
One of the "Capital One Bank Notice a Mismatch Security Warning" Phishing Scams
Subject: Fwd: Call us overprotective
Date: Thu 29/06/2017 08:45
From: kmws@aol.com
On Thursday, June 29, 2017, Capital One <secure@capitalone360.net> wrote:
Security Warning
We notice a mismatch, we suspended your access due to
* Multiple login errors.
* Abuse & Terms of use of issues.
* Billing / Payment issue.
Confirm your identity HERE and re-login your details.
Sincerely,
Mark Stevenson
Security Department
Capital One Bank.
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.