Squarespace customers who have received fake "Squarespace Billing Error" emails like the one below, which claim they have a few days to add a credit card to their account or else it will be frozen, are asked not to click on the links in them. This is because we have noticed that scammers are currently sending out fake Squarespace emails which have links that go to phishing websites that steal online account usernames and passwords.
Squarespace customers should always go directly to www.squarespace.com and sign into their accounts from there. If there is something that they need to do, they will be notified after signing in.
A "Squarespace Billing Error" Scam
Date: Wednesday, October 31, 2018 1:26 PM
From: Squarespace ohigvucfydxtswrasdgxfch@OIUYTGRFEDWSYGHDBFN.COM
Squarespace Billing Error
You have 3 days to add a credit card that can accept a charge of $14.00 USD or your Squarespace account will be frozen. Your customers won’t be able to access your site or place orders.
BILLINGS UPDATE CENTER
This is the second failed payment for this invoice. Your credit card company sent this explanation:The credit card was rejected by our payment services provider. Please double check your credit card information and try again or use a different credit card.
In most cases, you need to contact your credit card company or update your billing information to resolve this issue.
Squarespace customers who have already been scammed are asked to contact Squarespace for help.