Netflix Account Suspension Notification Scam

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Updated: Jan. 6, 2020 2020-01-06T06:10:40
Posted: Sep. 3, 2019 2019-09-03T09:25:13
Online Threat Alerts (OTA)

Netflix users who have received account suspicious email notifications like the one below, which claim the recipients' Netflix membership has been suspended, are asked to delete them and should not follow the instructions in them. This is because the email messages, which claim the recipients Netflix membership has been canceled are phishing scams sent by cybercriminals to steal their Netflix account credentials (usernames and passwords). Once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts, hijack and use them fraudulently.

A Netflix Account Suspension Scam

From: NetfIix

Sent: Monday, September 2, 2019, 01:10:06 PM EDT

Subject: Alert Info! We did not receive your payment on September 02, 2019. Reff.hVvNzX

We've suspended your membership!

netflix

Your suspension notification

Hi Customer,

We could not authorize your payment for the next billing cycle of your subscg5bcaription therefore we've suspended your membership. But your current subscription is active until it expires.

Obviously we'd love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows & movies without interruption.

We're here to help if you need it. Visit the Help Center for more info or contact us.

The Netflix Team

Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.