Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Public Review Community
Huehearing located at huehearing.com seems to prey on older people by selling them hearing aids that do not work. They offer a 90-day guarantee but do not answer their phones and do not return emails. I bought some hearing aids and was told I could return them within 90 days if they are of no use.
+1 (669) 244-8600help@huehearing.com99 South Almaden Blvd. Suite 600 - #72San Jose, CA 95113
+1 (669) 244-8600
help@huehearing.com
99 South Almaden Blvd. Suite 600 - #72
San Jose, CA 95113
They offered a 90-day return policy which they don't seem to want to honor. They misrepresented the hearing aids by claiming they allowed for noise reduction and tinnitus masking which is a total misrepresentation of the product. On March 13 I spoke to a representative named Raven. He said he would contact the supplier to issue a refund. I received a text on March 30 saying I was refunded. On April 6 I spoke to Rhonda who said it was processed and to give it a few more days. I called again on April 13 and spoke to Lorenzo. He said he would contact my finance company. I have no idea what that meant.
I told him I had called my credit card provider to see if there was a pending credit and there was not. I then told him I would wait a few more days. It is now April 16 and no one answers the phone.
Also, the website has a TrustedSite logo, but the logo is a fake because you cannot click it to verify its authenticity. And, even if you go TrustedSite's website and search for huehearing.com, nothing comes up.
35
My husband is not able to use the hearing aids. He has a lot of trouble adjusting them and needs to return them for a full refund. He got them the end of January and has no success. Please let me know where I can return them. There is a 90 day warranty. Please reply
I have sent messages to cancel my order with no response and also the return of my payments Please respondPauline Shaffer
They are a scam- I to have cancelled my order and still waiting for credit!
To me the biggest issue is two companies with such similar names. AUDIOUS AND AUDICUS. I think it is totally wrong to allow two companies in the same business to be so similar. I have spent months trying to clear up an issue which may have been due to a "senile" elderly person trying to order on line. Customer in Eastern MT.
I paid for audious hearing aides weeks ago still waiting to receive them?
Got my hearing aids from Hue Hearing after a long waitThey dont work at all,completely uselessSEnt many emails and got no replyContacted my card co and got a chargeback from my bankThis company needs investigating by Trading StandardsAvoid
I have been told my hearing aids have been delivered but they have not … I think huehearing are SCAMMERS
I believe HUE are scammers selling bad Hearing Aids to older adults. I've lost mine ten times,they won't stay in. I don't appreciate giving my money away for such. I can't get an answer either way I go. I want my money back. BJ I'm St Louis!
My Hue Hearing aids were bad upon arrival. It took a long while of arguing and wrangling to get a refund. Customer service is awful. Answering your emails takes exasperatingly dreadfully long times. They confused the refund and messed it up and I never did all the money back I was promised
I do not see why people are calling this company a scam. We sent an email, explaining our 96 year old Mother could not handle the hearing aids with her arthritic fingers and we got a quick reply informing us a full refund has been made.
They are not a legitimate company. The address associated with both Huehearing and Audious are the same and it is just a "rent" an address and phone number to give the impression of legitimacy. I called the number associated with the address and was told by the woman who answered the phone that no real business operates at this location. Call the Attorney Generals' office-(916) 263-2666 and file a complaint. They really must be stopped. My mother ordered from them and never received the product. Luckily her credit card company refunded her money and opened an ivestigation. The BBB has an open file on both companies as well.Regus - California, San Jose - Downtown San Jose3.613 Google reviewsOffice space rental agency in San Jose, CaliforniaService options: Online appointmentsLocated in: The AlmadenAddress: 99 S Almaden Blvd Suite 600, San Jose, CA 95113Hours: Open 24 hoursConfirmed by this business 8 weeks agoPhone: (669) 231-8700
