There are email messages that are being sent by hackers or scammers, appearing as if they came from Citibank, with a malicious computer program or Trojan horse attached. The email messages were not sent by Citibank and were only created by these cybercriminals to trick you into opening the malicious attached Zip file that contains the Trojan horse.
A copy of one of the Citibank Paymentech Electronic Merchant Billing Statement Virus emails
From: Paymentech Statement
Subject: Merchant Statement
Attachment: Statement ID 758-456-324-562-457.zip
Attached is your Citibank Paymentech electronic Merchant Billing Statement. If you need assistance, please contact your Account Executive or call Merchant Services at the telephone number listed on your statement.
PLEASE DO NOT RESPOND BY USING REPLY. This email is sent from an unmonitored email address, and your response will not be received by Citibank Paymentech.
Citibank Paymentech will not be responsible for any liabilities that may result from or relate to any failure or delay caused by Citibank Paymentech's or the Merchant's email service or otherwise. Citibank Paymentech recommends that Merchants continue to monitor their statement information regularly.
---------- Learn more about Citibank Paymentech Solutions, LLC payment processing services at www.citibank.com. ----------
THIS MESSAGE IS CONFIDENTIAL. This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer.
If this malicious attachment is opened, it will infect your computer and allow a hacker to access your computer remotely. With remote access, these cybercriminals will be able to spy on you, steal your personal information or use your computer to commit other cybercrimes.
If you receive this email message or any other e-mail messages appearing to have been sent from Citibank with a Zip or .EXE file attached, please delete it. Similarly, if you receive any email messages with links, do not click on them or follow the instructions in the them.
A Zip file is a file ending with the extension ".zip".
Example: Statement ID 758-456-324-562-457.zip
An .EXE or executable file is a file ending with the extension ".EXE".
Example: Statement ID 758-456-324-562-457.exe
If you have already opened this malicious attachment, please use your antivirus to do full scan of your computer.
If you do not have an antivirus software installed on your computer, you can download the free version of Bit Defender by clicking here. This antivirus software will remove the malicious Trojan horse from your computer.