The "Citibank Resolved Your Dispute" Phishing Scam

Citibank customers who received the "Resolved Your Dispute" email below are asked not to click the link in it. The link downloads a malicious Microsoft Word document that will request personal and financial information. The malicious Word document may also have links that go to other phishing websites created by cybercriminals.

The Citibank Resolved Your Dispute Phishing Scam

The "Citibank Resolved Your Dispute" Phishing Scam


Subject: You have a new message


Citi® American Airlines AAdvantage

Account ending in

i We've resolved your dispute

Good Afternoon,

We're pleased to let you know that your dispute has been resolved ? you'll see the credit in the next two business days - it'll be listed with your account activity on your statement. This credit is permanent.

We included the below transaction details for the dispute on account ending in 7144 for your reference.

Download Your transaction details

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  • December 10, 2018 at 10:13 AM by an anonymous user from: Westtown, Pennsylvania, United States

    Just received one of these at work. Definite virus/phishing email.

  • October 4, 2018 at 4:07 PM by an anonymous user from: Surprise, Arizona, United States

    I just got one of these today. Definite phishing scam.

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The "Citibank Resolved Your Dispute" Phishing Scam