Is Ispringfish a Scam or an Untrustworthy Online Store?

I was recently scammed by a company named Ispringfish located at www.Ispringfish.com. They advertised: "The best smartphone gimbal in 2019-Super portable, wireless charging, 310g payload, mic jack, one-key switch, zoom and focus control." But, two weeks later I received what is basically a 2 piece, plastic cellphone tripod... maybe worth $5.00. When I contacted them they offered me a 10% refund and told me I could keep what they sent me. For the past 2 days they have gone up to 20% and then 30%, but no offer to totally refund the purchase, or send what I actually ordered. What is your advice? I've discovered there are many others who have experienced the same issue.