Cenjiayu Scam - Mysterious Package and Fake Scarf From China

Question

Answer 1 · August 27, 2020 at 9:17 PM

I got a Hermes scarf (fake). It was in ziploc type plastic bag with Hermes stamped on it...really. The invoice is for HKD 4050.00 which is 522.00 US. Needless to say, I did not order it and will not be bothered with it. Checked with my credit card companies and no charges there. Just irritating! Has anybody gotten ill from handling any of these items?

Answer 2 · September 7, 2020 at 5:42 AM

I have just received a parcel from China with a blue scarf in a plastic zip bag with HERMES on it. The invoice is for 4050.00. Glad I saw the original post because I was concerned but I am not now, thanks.

Answer 3 · August 31, 2020 at 3:38 PM

I received one as well, thing it’s going to just go in the trash

Answer 4 · June 30, 2020 at 9:24 AM

I ordered boots from Muck off Facebook and got a scarf

Answer 5 · July 6, 2020 at 5:40 PM

July 6, 2020 at 5:40 PM by an anonymous user from: Bolivar, Missouri, United States

Same. Have you figured anything out?

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Answer 6 · June 28, 2020 at 7:47 PM

I received a pair of Gucci men's sunglasses that I did not order. I do not plan to pay for them as I didn't order them. What can I do

from CenJiaYu

District, Foshan, CHANCHENG, FOSHAN, GUAN GDONG 528000

China

Phone 8612516666666

Answer 7 · June 30, 2020 at 6:51 AM

Hi. I've got the same here in Spain and I didn't order it...did you get any answers?

Answer 8 · May 18, 2020 at 6:43 PM

We just received a scarf that is supposedly Burburry. No charges on the card but I cancelled it anyway.

Answer 9 · June 12, 2020 at 5:33 PM

What did you cancel? because my family just received tbat

Answer 10 · May 30, 2020 at 10:08 PM

We just got one in the mail with a weird price, no card # listed, not sure what to do.

Answer 11 · March 18, 2020 at 5:52 AM

What's the point of writing anything here?

There are scores of people - victims - of this company's fraudulent activities, but no answers from any website, e.g., China Postal Tracking, signal-arnaques, or Trustpilot.

They are even laughing at us with their cheap counterfeit clothing (caps, scarves, belts)when we have tried to order legitimate goods. Mine was a pottery bowl made by my deceased teacher, and therefore a treasure to me. I am sickened by their trickery and impudence.

Answer 12 · February 23, 2020 at 9:46 AM

Got a Dior-Belt without ordering it. What I did order was a bluetooth headset. I don't really remember where I ordered it. But definitely it was not in China.

Answer 13 · February 20, 2020 at 2:00 PM

Likewise scammers of highest degree. These criminals are putting up fake product offerings based on google searches that consumers do hard to find products. they send junk products and try pretend that they are a legitimate company. Be wary of emails from Service4 email@clientservicehome.com

Answer 14 · June 22, 2020 at 12:32 PM

Too late :-(

I ordered a pair of sneakers from a good-looking Italian webshop. The rest I don't need to explain, do I? €47,50 down the drain. But I did get the scarf!

Answer 15 · February 10, 2020 at 5:20 PM

Yep...I ordered a pair of £28 Clark’s boots from a convincing advert on Facebook...they’ve taken £58 from my account and I now have a fake Burberry scarf which they sent...I’ve emailed and received no response...what else can I do to rectify this?...any ideas? Feel so dumb!

Answer 16 · February 11, 2020 at 1:18 AM

I have had the same. I ordered Clark’s shoes, paid £49 and received a fake Burberry scarf. So gutted surely we can stop this somehow.

Answer 17 · February 10, 2020 at 5:50 PM

Open a dispute with your bank to have your money refunded.

Answer 18 · February 6, 2020 at 7:08 AM

Same here. Ordered a pair of Clarks boots from an ad on Facebook. I was immediately suspicious because I got an email saying payment would be in USD and would show as 'Yayoosj' on my bank statement, but by then it was too late.

Needless to say, no boots, but then out of the blue comes the fake Burberry scarf from China. Envelope has my name, address and mobile no on it. Not happy that these scammers now have this info.

I have reported this scam to my bank and they have logged a dispute with Visa, so am hoping for a refund.

Answer 19 · June 10, 2020 at 1:34 PM

This must me what happened to me. Ordered Ariat shoes off Facebook never got them. 3 months later got a fake Hermes scarf in the mail.

Answer 20 · July 2, 2020 at 12:39 PM

Same fake Ariat facebook sale. I immediately regretted it after I placed the order. Luckily, I called my CC company and had my card cancelled and a new one issued. They opened a fraud case on it. If you created an account on their site, change your passwords everywhere! I received my fake Burberry scarf today...

Answer 21 · February 10, 2020 at 5:21 PM

Did you get a refund? And how did you word your complaint? This is identical to what has happened to me 😢

Answer 22 · February 4, 2020 at 3:43 AM

Same with me. 2x Reebok pairs of shoes - and a fake Burberry scarf instead.

Answer 23 · February 3, 2020 at 1:47 PM

I ordered some leather Catesby Balmoral boots from Bax-shop, for £40.00, £10 postage, they then took £57.11p and sent me a copy of a burberry scarf, which was falling to bits before I got it out of the bag.

Cannot chase them up, its Chinese scammers it seems.

Answer 24 · February 3, 2020 at 11:18 AM

I ordered a bag from fredperrysaleoutlet.com and received a cheap, nasty, Burberry scarf. They charged me £41.44 for the bag I never received.

Answer 25 · February 2, 2020 at 11:54 AM

This has happened to me too. I ordered a Delia Smith pepper grinder (from grandavenuemusic.co.uk)and got a Hermes (fake) scarfe. Looks like I've been duped too.

Answer 26 · February 1, 2020 at 10:37 AM

I ordered 2 pairs of boots and 1 pair of shoes, today I received a fake Burberry scarf! Furious, I will contact my bank to open a dispute and hopefully get a refund. For safe measure, I've also cancelled the credit card I used to pay for the non-existent goods.

Answer 27 · February 1, 2020 at 8:32 AM

I have just received an obviously fake Burberry scarf from this company. I suspect it is instead of a pair of shoes I ordered through ClarksEu - a company that does not answer it's emails as they go round and round in a loop.

Answer 28 · January 30, 2020 at 9:38 AM

I ordered a pair of Reebok and the cheapest looking Cartier necklace came in the mail. Never seen before. The company I ordered the shoes from won't answer my emails. They charged 89,99€ instead of 77,19€ too.

The site is www.tesserelab.it

Answer 29 · January 29, 2020 at 9:51 AM

See, Same to me, just today. I never, ever ordered!

Answer 30 · January 17, 2020 at 9:29 AM

Me too from Italy, I don’t know what I do; help, please

Answer 31 · January 16, 2020 at 12:57 PM

Ok so today I received a tiffany bracelet, it almost looked real until I looked at one of the "co." Was actually "go" but all the rest said co.

Answer 32 · January 19, 2020 at 6:44 PM

Me too. I ask where to return it no, reply

Answer 33 · January 10, 2020 at 2:17 PM

Got a Christian Dior scarf in the mail today from China. ... HELP! I don't know what to do?

Answer 34 · January 16, 2020 at 5:49 AM

The same happened to me, but I got a Balenciaga cap!

What can we do to get our money back?

Answer 35 · April 26, 2020 at 2:58 PM

My husband received a fake Balenciaga cap, too. We have been trying to figure out why we got this, now I am asking what we paid for that we never received. Maybe our order of Muck boots. What did you order?

Answer 36 · January 16, 2020 at 5:54 AM

Open a dispute with your bank.

Answer 37 · January 23, 2020 at 6:04 AM

All you can do. And hope. It is currently going on with me and I have to wait another 28 days to see if the bank are successful in getting my money back

Answer 38 · January 12, 2020 at 9:55 AM

Me too, from Italy!

Answer 39 · January 16, 2020 at 1:34 PM

Hi, I too received a Christian Dior scarf, without having ordered it, how did you solve the situation?

Answer 40 · January 11, 2020 at 6:57 AM

I, also received a Christian Dior scarf from China, on 1/10/20. What do we do?

Answer 41 · January 10, 2020 at 2:45 PM

Open a dispute with your bank.

Answer 42 · January 15, 2020 at 4:20 AM

Good information. I am currently doing this. May not be successful. I also complained to my country authorities for stolen identity and informing them of this scam and the numerous sites this lot control. I wish everyone success in their endeavours to recover their money.

Answer 43 · January 10, 2020 at 6:12 AM

Ordered three items on 11 of December 2019 £63 and still no parcel on 10 January, total scam . It's a good job there's a lot of water between us, I hadn't said land cause if all was land ad be coming hunting your yellow a**e

Answer 44 · January 7, 2020 at 6:52 AM

I ordered a Boden havket and received a Dior scarf at a cost of 76 euros.

Answer 45 · January 9, 2020 at 2:36 AM

Mee too…. I ordered some adidas sneakers ... 99€, and now I am waiting for the answer, and if they do not response, I will take a appropriate legal actions.

Answer 46 · January 6, 2020 at 4:38 PM

I ordered a camera and received a Dior scarf from CenJiaYu

Answer 47 · January 7, 2020 at 6:43 AM

I ordered a jacket and they sent me a fake scarf

Answer 48 · January 8, 2020 at 1:39 PM

I thought I was ordering pandora and yes I got a scarf

Answer 49 · January 6, 2020 at 1:44 PM

I fell for these swindlers too. I ordered a shelf for the children's room from <Fluffy Littleone Tushies>. After the debit came a beautifully presented order confirmation in English <you have transferred ... to stevesahara.de>, behind it is the above-mentioned company. Furthermore, an email address for queries has been given, <cs@servicecentervip.com>, but is a rotary address.

There was never an answer or response to inquiries about the company's contacts.

Now after 2 months I got a Burberry scarf! Ah, wonderful!

Will talk to my bank tomorrow morning and order my money back.

G. R. from Bremen

Answer 50 · January 5, 2020 at 11:58 AM

I got an Ad on Facebook for boots and ended up ordering boots from AriatOnline.com...I felt suspicious right away...they showed a page that said click next to review your order before purchase and when I clicked next it automatically processed the order instead of letting me review it. I googled the website and found alot of others calling it a scam. I looked up my credit card charge and it was significantly different than what the order was suppose to be. I called my bank and froze my Credit Card. Today I received Burberry socks from China...thanks for the Socks! The Credit Card was refunded and the Bank concluded...that there was a "misbilling". Dispute the charge and get your money back...enjoy your free scarf or socks.

Answer 51 · January 4, 2020 at 4:22 PM

I ordered boots and got sunglasses. Ordered from www.twistedxoutlet.com. Had to cancel my credit card and dispute with the bank

Answer 52 · January 4, 2020 at 10:32 PM

January 4, 2020 at 10:32 PM by an anonymous user from: Roxboro, North Carolina, United States

We did as well, it's a scam

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Answer 53 · January 3, 2020 at 6:58 PM

January 3, 2020 at 6:58 PM by an anonymous user from: Huntsville, Alabama, United States

Has anyone found out how to report them

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Answer 54 · June 17, 2020 at 11:34 AM

I’m manage to search econsumer.gov which can report this case but first thing to do was approach to the respective company as company info needed for update.

Answer 55 · January 1, 2020 at 6:53 PM

Same thing here I ordered boots and got the scarf. What did u do? Did u get ur money back?

Answer 56 · January 4, 2020 at 9:21 AM

The same thing. I made a dispute with my bank

Answer 57 · January 3, 2020 at 6:18 PM

January 3, 2020 at 6:18 PM by an anonymous user from: Richardson, Texas, United States

Same for my husband

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Answer 58 · January 1, 2020 at 6:24 AM

Me too and I’m in Australia. The exact same thing happened. Not sure how to proceed. Any advice?

Answer 59 · January 1, 2020 at 8:01 AM

Open a dispute with your bank to have your money refunded.

Answer 60 · January 1, 2020 at 1:52 AM

Just received a Burberry scarf that I didn’t order

Answer 61 · January 4, 2020 at 12:54 AM

Me and my boyfriend revived a Burberry scarf as well, does anyone know what this means?

Answer 62 · January 4, 2020 at 7:29 AM

You all were scammed. Open dispute with your bank to have your money refunded.

Answer 63 · December 31, 2019 at 3:31 PM

I also received a Hermes scarf! I did not order it! I ordered a portable photo printer. If I get charged for this scarf I will be very upset!

Answer 64 · December 30, 2019 at 5:25 PM

My girlfriend ordered Tony Lama boots and got socks. The website looked like it was Tony Lama's website, but it was not. She used my card to make the order. It was supposed to be for $40, and free shipping. The charge was for $43.76 and there was second charge of $50. Does anyone have any thoughts?

Answer 65 · December 30, 2019 at 12:56 PM

Yep I was scammed I ordered boots and received a scarf what can I do

Answer 66 · December 28, 2019 at 6:59 PM

A lot of people have made complaints about receiving fake scarfs from a company located in China called Cenjiayu, instead of their orders. Some persons said they didn't order and others said they placed for other items. This appears to be a scam where online scammers tricked their potential victims into purchasing things they did not order, or send a different item from what they have ordered, a scam call bait-and-switch.

Here is the company's information:

Email: servicecenter@customerservicesglobal.com

Company Name: Cenjiayu

And, here are some untrustworthy websites associated with the company:

www.lbagssale.top

www.styleepidemic.com

Answer 67 · December 30, 2019 at 12:58 PM

I ordered boots and received a scarf I want my money back and I will gladly send the scarf back