Is OUSLILY Online Store a Scam?

Is OUSLILY Online Store a Scam?

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OUSLILY located at is an untrustworthy online clothing store. Online users are advised to stay away from the untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.



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Comments, Questions, Answers, or Reviews
(Total: 14)

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  • February 22, 2020 at 3:05 AM by an anonymous user from: Ashburn, Virginia, United States

    Wish I had actually searched harder for reviews before I purchased some items on 1/7/20.with only a text confirmation of my order, I emailed customer service at the 30 day mark and said to cancel my order since I had received no status of when I would receive it. After another full week, I received a response “Dear customer, Thanks for your email. As I see, the item in this order is really popular, and we have received a lot positive feedback from customers. Besides. It’s in promotion right now, which is very cost-effective. It’s a pity to cancel order.” Wtf does that even mean? So now it’s 46 days and I just received a text that my order has shipped!? So apparently they refused to cancel my order. Total scam. guess the only good thing is I cannot remember what I ordered since it was awhile ago so I won’t know if they got my order right or wrong! I also just noticed their website is no longer online. Ridiculousness. how did Facebook allow them to promote their site!?

    • February 25, 2020 at 1:56 PM by an anonymous user from: Birmingham, Alabama, United States

      I got the same email as I also told them to cancel and refund my money. They said it was too cost effective to cancel. What does that mean? Still no package or response.

  • February 18, 2020 at 12:42 PM by an anonymous user from: Racine, Wisconsin, United States

    Ordered a sweatshirt from Ouslily and never received the item after they charged my credit card. Contacted customer service and did not get a satisfactory response regarding status.

  • February 12, 2020 at 9:50 PM by an anonymous user from: Bloomington, Indiana, United States

    I ordered a bracelet from this site & it is A JOKE! It is not as pictured! The ‘cord’ is thinner than shown. It is not even as thick as a piece of yarn! A leather cord isn’t supposed to be thread thin! It doesn’t look that way in the pictures! It took over a month to arrive & it is almost useless! Scam.

  • January 16, 2020 at 11:11 AM by an anonymous user from: Indianapolis, Indiana, United States

    I ordered an item from this company for my daughter for Christmas. I received an item that was not even close to what I ordered. I have been over a month trying to get this resolved. Today I received a text saying that it was too expensive to ship back. They suggested that I sell it or give it to someone else. They offered me a $5.00 coupon. I would definitely suggest that no one do business with this so called company!

  • January 15, 2020 at 5:23 AM by an anonymous user from: Exeter, England, United Kingdom

    Ordered a jumper off this company, took 6 weeks to arrive, wore once and washed and all the lettering came off, now having a nightmare trying to get a refund! Stay well clear!

  • November 25, 2019 at 2:11 PM by an anonymous user from: Edina, Minnesota, United States

    I ordered a shirt from them. It took 6 weeks to arrive and then it was the wrong shirt. I emailed them and they asked me to send a picture, which I did. They told me it was "very expensive to return items so I should just give it to friend". When I refused and demanded the send the correct item, they offered me an "$8 US gift card". WHAT? The WORST customer service ever. DO NOT SHOP FROM THEM.

    • November 27, 2019 at 3:21 PM by an anonymous user from: Minot, North Dakota, United States

      I had the same thing happen. I received the wrong item and they offered be a $9.00 gift card and said to keep item. When I said no and wanted my money back, they never replied back. Stay away from this site!

  • November 19, 2019 at 6:15 AM by an anonymous user from: Austin, Texas, United States

    I ordered 3 sweatshirts. It took 38 days to receive them. When I opened the package they sent me 3 of the same items. When I emailed to let them know there mistake they told me to send pictures which I did. They then told me they were out of what I ordered. I asked for a refund and a label to send the items back. They told me they are sorry. That I am responsible to send the items back and they don’t guarantee that it will get to them or if they will refund me. They offered me $8.00 (ha) off my next purchase which is never going to happen. and that I should just sell them. Worst customer service ever. Buyer beware!

  • November 15, 2019 at 7:27 PM by an anonymous user from: Erie, Pennsylvania, United States

    I got an order from them and the "C" in the word hockey on my shirt was an "o" they cut off and you can tell! It looks horrible! I've been going rounds with them through email all week and they offered me a $7 credit and told me to regift it! DO NOT BUY from these people!

  • October 25, 2019 at 9:35 AM by an anonymous user from: New York, United States

    After over a month of waiting I finally got a package. however, it was two things I did not order. When I contacted customer service they only offered a $5 off my next purchase. this is a scam rip off website. save your money!

  • October 23, 2019 at 7:56 AM by an anonymous user from: Lethbridge, Alberta, Canada

    Ordered a sweater from ouslily and it came with the incorrect spelling.

    I have been emailing back and forth with customer service and they offered me $5 US off my next purchase as compensation.


    I am still emailing with them and have asked for either the shirt with the correct spelling or my full refund.

    They said my shirt shipped from China and if I wanted a new one I would have to pay the costs to ship it back.

  • October 8, 2019 at 8:37 PM by an anonymous user from: Defiance, Ohio, United States

    Purchased 2 sweatshirts and 2 pairs of earrings from this company on 9-7-19. Still no order delivered. FedEx number says it’s located in hightstown nj but customer service just emailed and stated not in your country yet?

    Their customer service is very vague and not much help. Contacted my bank and they said it could be 60-120 days before I get my money back

  • October 1, 2019 at 4:17 PM by an anonymous user from: Providence, Rhode Island, United States

    Still waiting for order. Think I have been scammed. The customer Service email address is invalid.

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Is OUSLILY Online Store a Scam?