No, the email address firstname.lastname@example.org is not a scam. It is a legit email address used by the Department of Education(ED) for updates on your student loan debt relief application. After you apply, you may hear from ED — to upload tax documents verifying your income — or to give updates on your application. Those emails will only come from email@example.com, firstname.lastname@example.org, or email@example.com. Pay close attention to the sender's address for emails about loan forgiveness — looking for slight typos — to avoid a scammer’s fake emails.