Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Chase Scam Emails - Protect Yourself
Chase Scam Emails - Protect Yourself

Chase scam emails are phishing attempts designed to steal credentials or money by impersonating Chase Bank. These emails often create false urgency about "account suspension" or "fraudulent activity". Key red flags include suspicious sender addresses, typos, poor grammar, and requests to click links or download attachments. Never reply to these emails or provide personal information; instead, contact Chase directly.

How to Spot a Scam

  • Urgent & Threatening Tone: Scammers often claim your account will be suspended or a large transaction is pending to pressure you into acting without thinking.
  • Suspicious Links/Attachments: Do not click "Verify Now" buttons or download attachments, as they can install malware.
  • Request for Personal Info: Chase Bank will never ask you to provide personal or account information (like passwords or PINs) over email.
  • Generic Greetings: Be cautious of emails starting with "Dear Customer" instead of your name.

Received an Email Scam?

  1. Do Not Reply: Do not respond to, click links in, or open attachments in the email.
  2. Forward to Chase: Forward phishing emails to phishing@chase.com.
  3. Verify Independently: Log on directly to www.Chase.com or call the number on the back of your card to check your account status.
  4. Report the Scam: File a complaint with the FTC.
  5. Delete the Email: Delete the message after reporting it.

If you have already engaged with a scammer, contact Chase immediately to secure your account.

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