EZ Pass Scam Text Message

Spotting a Scam

Scammers use "smishing" (SMS phishing) to trick you into clicking malicious links. Look for these red flags:

• Urgent & Threatening Language: Messages often use "Final Notice" or threaten penalties like vehicle registration suspension, license revocation, or impoundment to create panic.
• Unusual Sender Numbers: Texts frequently come from random 10-digit numbers, international area codes (like +63 for the Philippines), or email addresses.
• Suspicious Links: The URL in the text will look similar to an official site but contains extra characters or different domains (e.g., .vip, .xin, or shortened links like bit.ly).
• Small Payment Amounts: Scammers often ask for a very small amount (e.g., $0.97) to lower your guard, but their real goal is to steal your credit card details and identity.

What You Should Do

1. Do Not Click the Link: Clicking could install malware on your device or lead to a fake payment page designed to steal your info.
2. Verify Directly: If you are concerned about a balance, log in to your account through the official agency website (e.g., E-ZPass NY, E-ZPass VA, or EZDriveMA) or use their official app.
3. Report the Text:
   • Forward the message to 7726 (SPAM) to alert your mobile carrier.
   • File a complaint with the FBI's Internet Crime Complaint Center (IC3) or the Federal Trade Commission (FTC).
4. Block and Delete: After reporting, block the sender's number and delete the message.

Official Toll Contact Info

If you need to contact a specific agency, use these verified channels:

• E-ZPass NY: Customer Service Center at 1-800-333-8655.
• E-ZPass VA: Contact Page (official texts only come from 844-548-0707 or 844-718-2368).
• PA Turnpike: Security & Fraud Page or call 877-736-6727.
• E-ZPass DE: News Alert or call 1-888-397-2773.