Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Apple Pay Scam Text Message and 888-387-8147
Apple Pay Scam Text Message and 888-387-8147

If you receive a text message about a fraudulent Apple Pay charge asking you to call 1-888-387-8147, do not call the number and do not reply to the fraudulent text message. The phone number 888-387-8147 is linked to widespread customer support scams mimicking Apple Technical Support. Scammers frequently post this number across online forums, community blogs, and public repositories, under the guise of offering help with Apple Pay transactions, Apple ID recovery, or App Store refunds.

What to Do About this Scam

  • Do not call this number. This is not an official Apple customer service line.
  • Do not share personal details. If you call, scammers may attempt to steal your Apple ID credentials, financial details, or trick you into installing remote-access software.
  • Apple will never ask you for your passwords, two-factor authentication (2FA) codes, or recovery keys over the phone.

Official Contact Methods for Apple

If you need legitimate assistance with your Apple account or services, only use their verified channels:

  • Official Support Website: Navigate directly to the official Apple Support Portal.
  • Billing & Refunds: To request refunds for apps or subscriptions securely, sign in to the official portal at reportaproblem.apple.com.
  • Apple Support App: Download the official Apple Support app from the App Store on your iPhone or iPad to securely chat or schedule a callback with a verified representative.
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