EE Scam Emails, Texts and Calls - How to Protect Yourself

Common EE Scams

• The Fake "Points Program": Phishing texts claiming your "EE points" are about to expire, urging you to click a link to redeem prizes. EE does not run a points program.
• Discounts & Upgrades: Cold callers offering 30% to 40% off your monthly bill or a cheap device upgrade. They will ask for your email address or a one-time passcode (OTP) to hijack your account.
• Billing / Direct Debit Issues: Urgent messages stating your latest payment failed and threatening account suspension unless you click a link to update your details.
• SIM Swap Fraud: Scammers tricking EE into transferring your phone number to a SIM card they control to intercept your bank codes.

Red Flags of an EE Scam

• Urgent language demanding immediate action.
• Requests for sensitive data like passwords, PINs, or banking details.
• Suspicious links or email sender addresses that do not match ee.co.uk.
• Demands for a security code sent to your phone while you are actively speaking to a cold caller.

How to Protect Yourself

1. Hang up or ignore: Never click links, reply to suspicious texts, or give codes to cold callers.
2. Report text scams: Forward suspicious text messages to 7726 for free.
3. Contact EE directly: Dial 150 free from your EE phone to check if a communication was real.
4. Notify your bank: If you shared financial data, alert your banking provider immediately.