American Express users, the "Your Profile Information is Incomplete" email below is being sent by cybercriminals to potential victims, with an attached form or HTML Webpage requesting personal and financial information. American Express will never send their users an email message with an attached form or HTML Webpage requesting personal, financial or account information. Therefore, American Express users are asked to delete email messages with an attached form or HTML Webpage requesting the same information.
Also, they should not follow the instructions in the phishing email messages, and if they are in doubt or uncertain about an email message that they have received, they should contact American Express Customer Support for help verifying the email message authenticity.
The "American Express Your Profile Information is Incomplete" Phishing Scam
From: American Express
Date: Wed, Mar 27, 2019 4:28 PM
To: americanexpress@aexp.com;
Cc:
Subject:Your profile information is incomplete
Card Account
Starting: 37XX
Dear Card Member,
Your profile information is incomplete on your file,the new government guidelines for financial institutions give all financial institutions mandate to maintain valid and current information of every customer.
For this reason, new charges on your accounts may be declined, we advise you start your update right away.
To start,
- See Attached Form, Download and Open to Continue.
- This has been uniquely Prefilled for you.
- You’ll need to complete some steps to ensure the security of your account.
- Finish steps by filling out the Form, which will conclude this verification.
Your prompt response regarding this matter is appreciated.
Sincerely,
American Express