Is an Untrustworthy Online Store?

The website,, is an untrustworthy online store claiming to sell the Gene X - Smart Electric bike for $80 and under. Online users are advised to stay away from the untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded. They should also have their banks help them prevent the cybercriminals who are operating the website from continuously charging their credit cards.

Is an Untrustworthy Online Store?

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Comments (Total: 7)

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  • May 21, 2019 at 10:35 PM by an anonymous user from: Winnipeg, Manitoba, Canada

    I ordered 2 scooters two months ago... I guess I have to go to my bank or what? Am I out $211us or can I get my money back?

    Can I go after Facebook because their ad was on facebook?

    • May 22, 2019 at 1:00 AM by info

      Open a dispute with your bank to have your money refunded. For Facebook, it would be virtually impossible for them to tell if someone who is advertising on their network is a scammer or not.

  • May 17, 2019 at 6:56 AM by an anonymous user from: Arcueil, Ile-de-France, France

    Hi, 30 days and nothing. I'm in France and I see you soon. No contact, no order, nothing. But you take my money immediately. Remember my order #1402.

  • April 17, 2019 at 4:57 PM by an anonymous user from: Los Angeles, California, United States


    I ordered on 04/05/19 and till now I still have not received any response. I had emailed them three times still no luck.

    They are definitely not legit since no phone contact whatsoever. I’m calling my C/C to file a dispute the charge.

  • April 17, 2019 at 4:28 PM by an anonymous user from: Washington, District of Columbia, United States

    I also ordered one of this electric bike until now a haven't received yet. It's been 28 days already since I ordered; maybe this is a scam. I am also a victim of this neotec store.

  • April 17, 2019 at 3:34 PM by an anonymous user from: Rennes, Brittany, France

    I have ordered and payed the said amount and told to wait 24 days, it is now 30 days and there is no way of getting in touch with this firm! So it looks like I have been robbed!

    • May 3, 2019 at 6:26 AM by an anonymous user from: Frankfurt, Hesse, Germany

      Received this from them:


      Our company is on the progress of building our own tracking system, so we could not provide you a proper tracking number at this time.

      Any information depends on the shipping company and local distributor.

      Sorry for any inconvenience and wish you all the best.



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Is an Untrustworthy Online Store?