Also, a friend of mine said she received a call claiming they are going to charge her $399.00 for a antivirus software, if she does not cancel. The call was a robo call from "David" in support department of Vtech, who said if she did not cancel this antivirus software service, she would be billed $399.00. But, she has NEVER had any software from Vtech. People, beware. Never give out your personal and financial information over the phone, and do not rush to make payment for something you do not know about. Do your research for.