I contacted BT directly about these scams and representative educated me about these type of scams. He said BT will never ask you for the following over the phone, and if someone claiming to be from BT asks you any of these, it's probably a scam:
- Call to tell you we've found a problem with your computer
- Ask for payment details over email
- Call out of the blue and ask for remote access to your computer or other devices.
- Tell you your router or IP address has been compromised
- Tell you your broadband has been hacked
- Threaten to disconnect your service unless you make a payment immediately.
- Ask for your PIN or online banking password
- Ask you to transfer money via PayPal or money transfer websites
- Send someone to your home to collect money.
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