Royal Group Ltd Email Scam - Your Package Could Not Be Delivered

The Royal Group Ltd scam email notification below which informs recipients that their package could not be delivered, and gives a link to reschedule the delivery, is being sent by online scammers. Therefore, recipients are asked not to click the link in it.

Royal Group Ltd Email Scam - Your Package Could Not Be Delivered

The Royal Group Ltd Email Scam

From: Royal Mail Group Ltd [ press.office@royalmail.com]

Subject: Your package could not be delivered on [date]

Royal Mail Redelivery Package Email Scam

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Comments (Total: 26)

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  • February 25, 2021 at 2:41 PM by an anonymous user from: City of London, London, England, United Kingdom

    I too have had an email saying my address was incomplete and therefore they could not deliver my package...

  • February 23, 2021 at 6:46 AM by an anonymous user from: Leicestershire, Hinckley, England, United Kingdom

    Who can we report this to, I've just replied in good old Anglo Saxon but I don’t think they understood, the conniving thieving load of b******s

  • February 23, 2021 at 3:47 AM by an anonymous user from: City of London, London, England, United Kingdom

    just received a similar your parcel couldn't be delivered due to an incomplete address. the email purports to be from Royal Mail. it coincides with a delivery I'm waiting for from AldI luckily I also had the aldI email so checked there delivery is via Hermes. so its a scam confirmed by this website

  • February 23, 2021 at 12:38 AM by an anonymous user from: City of London, London, England, United Kingdom

    Just had a similar email from royal group LTD saying incomplete address on my parcel and click the link to give my address details, beware these are a scam.

  • February 19, 2021 at 7:51 AM by an anonymous user from: Stratford, London, England, United Kingdom

    I rescheduled the delivery paying £3 using my bank details, as I thought my wife had ordered something. Checking up I found the email address was a p**n site and that Royal Group was a hotel company in Thailand. I now have the task of warning my bank and changing all my security details - no easy task!

  • February 19, 2021 at 6:47 AM by an anonymous user from: EC4, London, England, United Kingdom

    I’ve just received this scam email from Royal Group.

    I knew it was a scam because it went to an old unused email address and I’m not waiting for a parcel.

  • February 18, 2021 at 4:23 AM by an anonymous user from: Streatham, London, England, United Kingdom

    I clicked on the link before seeing these posts. It took me to a blank page seemingly belonging to ‘Essencepottery’. I didn’t go any further.

  • February 16, 2021 at 4:59 PM by an anonymous user from: Hatfield, England, United Kingdom

    Same here! although I was expecting a parcel, but I already received it weeks before and thought maybe BT hasn’t delivered anything. However, I already had a redirect email with royal mail. so royal mail should be aware I already moved home. also, the parcel or tracking only has numbers and usually has letters. Checked the email address and it looks like a scam email. so checked here and boom! scam!

  • February 16, 2021 at 1:30 PM by an anonymous user from: Northamptonshire, Northampton, England, United Kingdom

    Thanks for confirming that the one I received is a scam.

    It is always worth double-checking, especially if you are expecting a delivery, like me.

    Shame more can't be done to trace and prosecute the scum who do this.

  • February 16, 2021 at 12:09 PM by an anonymous user from: South Yorkshire, England, United Kingdom

    I got a slightly different one that I can't find any referral to online. The subject line was 'Royal Group - Digital parcel' followed by some numbers. (On checking the sender's email address it came up as being from a telex.be address)

    Here is a copy of the email I've received:

    "We are waiting your reschedule action.

    Image of royal mail uk logo

    Shipment no: 932979848246087

    If this item is unclaimed by the return date, then it will be returned to sender.

    We tried to deliver your parcel today but you weren't in or there was no safe place to leave it.

    We require additional details to attempt re-delivery of this parcel, as the address provided appears to be incomplete.

    Please provide the complete information for this address to attempt redelivery.

    Currently, your parcel is being stored in our local depot.

    Reschedule delivery package" (<That was a blue link to click)

    "Your parcel will be delivered on selected date.

    On the morning of your delivery, you'll receive a 1 hour delivery slot to this email address.

    We are making some changes to the way our drivers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps.

    On arrival your driver will knock or ring the bell and step away to a safe distance. The driver will record your name and take a photo of the premises to confirm delivery"

    They are very clever by using the royal mail spiel about Covid etc,that is in royal mail emails. Furthermore underneath was a 'Service Update', 'General Overview' all about deliveries, delays due to Covid affecting some branches etc etc. Again, all seemingly copied and pasted from a genuine royal mail email.

    Hope this helps anyone else that's received this.

    Be safe everyone, online as well as in health!

    • February 24, 2021 at 9:06 AM by an anonymous user from: City of London, London, England, United Kingdom

      Just received the exact same email. Confused as I am expecting a delivery today of a parcel that has been delayed, but then I remembered a PSNI warning about a scam like this issued a few days ago. Just as well I checked first and found this site.

    • February 17, 2021 at 1:27 AM by an anonymous user from: City of London, London, England, United Kingdom

      Literally just received the same email but checked on here before opening it. Thanks

    • February 16, 2021 at 12:36 PM by an anonymous user from: Wood Green, London, England, United Kingdom

      Thanks, I've received one of these, thought it was a scam and this has confirmed it.

  • February 16, 2021 at 10:19 AM by an anonymous user from: Greater Manchester, Irlam, England, United Kingdom

    Obvious scam, Belgium email address, the scammers must think the general public are idiots. Look forward to these criminals getting a good kicking from our vigilantes!

  • February 16, 2021 at 12:27 AM by an anonymous user from: Almería, Albox, Andalucia, Spain

    This is the email I received yesterday from Royal Mail.

    Confirmed: Book your delivery. We’re keeping the UK connected.

    We are waiting your reschedule action.

    Image result for royal mail uk logo

    Shipment no: 523339918682720

    If this item is unclaimed by the return date, then it will be returned to sender.

    We tried to deliver your parcel today but you weren't in or there was no safe place to leave it.

    We require additional details to attempt re-delivery of this parcel, as the address provided appears to be incomplete.

    Please provide the complete information for this address to attempt redelivery.

    Currently, your parcel is being stored in our local depot.

    Reschedule delivery package

    Your parcel will be delivered on selected date.

    On the morning of your delivery, you'll receive a 1 hour delivery slot to this email address.

    We are making some changes to the way our drivers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps.

    On arrival your driver will knock or ring the bell and step away to a safe distance. The driver will record your name and take a photo of the premises to confirm delivery.

    Service Update

    Saturday 13 and Sunday 14 February 2021

    General Overview

    Weekend delivery and collection services are expected to take place on Saturday 13 February.

    Deliveries may also be made in some areas on Sunday 14 February as we work hard to get all mail to you.

    There are no collections on Sunday 14 February. Deliveries may be disrupted in some areas due to resourcing issues in a small number of our delivery offices.

    Please see the 'Royal Mail Deliveries' section below.

    We're delivering and collecting wherever it's safe and possible to do so today.

    We’re sorry that some addresses may experience disruption as a result of snow and ice, particularly in parts of: Scotland, Norfolk, Suffolk, Essex and Kent.

    We’re working hard to deliver as comprehensive a service as possible to all our customers during these challenging times.

    Every single parcel and letter is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards.

    This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.

    In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.

    Thank you for your patience and understanding.

    Privacy: [ 5144707200594579584198222 ]

    Terms: [ eyndrgrwcfcerxhflenxtqnmhszilshazyk] ]

    Most of our Customer Service Points are open Saturday and Sunday for you to collect urgent items for which we’ve left a ‘Something for you’ card – please visit Services Near you Opens in new window for their opening times.

    We are sorry for the inconvenience this may have caused.

    Group LTD 2021.

    • February 16, 2021 at 10:41 AM by an anonymous user from: Greater Manchester, Irlam, England, United Kingdom

      Sadly my dad didn't realise and give all his details on his account with 5,000 pounds 😭

  • February 16, 2021 at 12:19 AM by an anonymous user from: Almería, Albox, Andalucia, Spain

    I received an email yesterday from Royal Group saying they had tried to deliver, but I was not in and to click on the link. I knew straight away that it was a scam because I live in Spain.

  • February 15, 2021 at 11:19 PM by an anonymous user from: Mill Hill, London, England, United Kingdom

    I clicked the link but didn’t go any further such as giving my details. What will happen to me now?

    • February 16, 2021 at 6:58 AM by info

      Nothing, since you didn't submit your information on the fake website you were taken to.

  • February 15, 2021 at 1:07 PM by an anonymous user from: Surrey, Epsom, England, United Kingdom

    I received this email last week and thought straight away it was a scam. But I have received it again today 15/02/2021. So thought I would double check online to make sure it was a scam

  • February 15, 2021 at 11:19 AM by an anonymous user from: EC4, London, England, United Kingdom

    Likewise, received a message from Royal Group today 15/02/21 stating that they tried to deliver but no-one was in with no secure place to leave the parcel.

    I wasn't expecting a parcel and knew it was a scam straight away.

  • February 15, 2021 at 10:22 AM by an anonymous user from: East Riding of Yorkshire, Cottingham, England, United Kingdom

    I have just received the message from royal group, saying they couldn’t deliver the parcel today, and to fill in the details, as I haven’t been out today, and no one has knocked on my door, it must be a scam,

    I wish more could be done to stop these people.

  • February 15, 2021 at 8:41 AM by info

    "Royal LTD Group

    Reminder - Thank you to use Royal Mail - Your parcel couldn't be delivered today. Digital delivery, a shipping fee must be paid Electronic Message New invoice generated: item No. CD3039776726

    We are waiting your reschdule action.

    Shipment no. 917629183764601

    If this item is unclaimed by the return date, then it will be returned to sender.

    We tried to deliver your parcel today but you weren't in or there wa no safe place to leave it.

    We require additional details to attempt re-delivery of this parcel, as the address provided appears to be incomplete.

    Please provide the complete information for this address to attempt redelivery.

    Currently, your parcel is being stored in our local depot."

    Another scam.

  • February 13, 2021 at 7:52 PM by an anonymous user from: Greater Manchester, Manchester, England, United Kingdom

    Received the email today, was suspicious that they never mentioned my address. Then checked here to see my suspicion was correct

  • February 12, 2021 at 10:21 AM by an anonymous user from: Berkshire, Reading, England, United Kingdom

    Received an email today as above. I have parcels outstanding so I clicked and started filling in but they were asking for information beyond delivery details so I bombed out. On checking google I found that it was a scam.

  • February 12, 2021 at 5:45 AM by an anonymous user from: City of London, London, England, United Kingdom

    Received an email yesterday from this company asking me to reschedule a delivery that had not been made? I have some parcels outstanding but googled to check and it appears it is a scam. Good job I didn’t click on the link

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Royal Group Ltd Email Scam - Your Package Could Not Be Delivered