Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Qantas Frequent Flyer Scam - How to Protect Yourself
Qantas Frequent Flyer Scam - How to Protect Yourself

Scammers are targeting Qantas Frequent Flyer members with fake emails and text messages about expiring points, pending bonus allocations, or waiting refunds. These phishing messages contain urgent links designed to steal your login details, personal data, and credit card info.

Common Qantas Scams

  • Expiring Points SMS: Text messages claiming your reward points will expire soon with a fake link to redeem them.
  • Bonus Points & Refunds: Emails stating you have pending bonus points or an unprocessed refund that requires you to "confirm" details via an external link.
  • Profile Verification: Phishing emails asking you to complete your Qantas Money profile or verify a card.

How to Stay Safe

  • Never click links: Do not open links or download attachments in unsolicited texts or emails.
  • Use official channels: Always check your balance or account status directly through the official Qantas app or by typing qantas.com into your browser.
  • Ignore urgency: Scammers rely on panic; Qantas promotional points and rewards are credited automatically and do not require confirmation via external links.
  • Verify independently: Read URLs carefully; fraudulent sites often use lookalike subdomains or non-Qantas web addresses.
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