Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Natwest Scam Text - How to Protect Yourself
Natwest Scam Text - How to Protect Yourself

If you have received a suspicious text message pretending to be from NatWest, do not click any links, call any numbers listed in the message, or reply. Fraudsters use spoofing techniques called "alpha tags" to make their fake texts appear inside your genuine, existing NatWest text conversation threads.

What a Fake NatWest Text Looks Like

Scammers rely on a false sense of urgency to trick you into reacting before you think. Common examples include:

  • "A new device has been registered" followed by a link to "cancel" or "remove" it.
  • "Your online banking has been suspended" due to a security alert.
  • "Unusual transaction detected" prompting you to urgently call a phone number provided in the text.

How to Verify and Stay Safe

The real NatWest Group will never ask you for the following information via text, email, or unexpected phone calls:

  • Your full PIN, online banking password, or mobile app codes.
  • Your card reader codes or one-time passcodes (OTP).
  • To move money into a "safe account" for security or fraud reasons.

Note: While genuine NatWest fraud alerts may ask you to reply "YES" or "NO" to confirm a transaction, they will never include a link asking for your banking details or passwords.

Steps to Take Right Now

1. If you haven't shared any information:

  • Forward the text to NatWest's reporting number at 88355.
  • Forward it to 7726, the free UK network provider spam reporting service.
  • Delete and block the number.

2. If you clicked a link, gave details, or lost money:

  • Contact NatWest immediately using the official phone number on the back of your debit card, or use the secure "Report a dispute, fraud or scam" feature inside the official NatWest Mobile Banking App.
  • Call 159, the secure UK-wide hotline that instantly connects you to your bank's fraud department if you think you are talking to a scammer.
  • Report the scam to the authorities via Action Fraud online or by calling 0300 123 2040.
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