Rogers Fido Phone Scam Police Warning

How the Scam Works

1. The Pitch: Fraudsters call victims using a spoofed caller ID that displays the telecom company's name. They offer a heavily discounted promotion, a "free" device, or a 30% bill discount.
2. The Order: The scammer uses personal details gathered from the victim to log into their legitimate account and order real devices (like iPhones or iPads).
3. The Delivery: A genuine package from Rogers or Fido arrives at the victim's home.
4. The "Return" Trap: The fraudsters call back immediately, claiming a "mistake" was made, an incorrect device was shipped, or there is an activation error. They instruct the victim to mail the device to a specified address or announce that a "courier" is coming to pick it up directly from their house.
5. The Loss: The criminal takes the device, leaving the victim with no hardware but fully responsible for thousands of dollars in financing charges on their cell phone bill.

Police Safety Recommendations

• Ignore Caller ID: Never trust a phone screen display; numbers and company names are easily spoofed.
• Block Home Pickups: Never allow an unknown person or courier sent by a caller to collect a package from your home.
• Hang Up and Verify: If offered a deal, hang up. Call the carrier back using the number listed on your official bill or the verified Rogers Website or Fido Website.
• Check Authorized Returns: Legitimate telecom companies will never ask you to mail a return to a non-corporate, private, or logistics address.
• Report It: If you have been targeted, contact your local police department and report the incident to the Canadian Anti-Fraud Centre.