Is platform@hostfully.com a Scam or is it Legitimate?

If you received an unsolicited email from this address asking for money, personal information, or demanding immediate action, it is highly likely a phishing scam.

• Spoofed Senders: Cybercriminals routinely "spoof" email headers to make it look like a message is coming from a real domain (like hostfully.com) when it actually originates from a hacker's server.
• The "Urgency" Trap: Scammers often send fake booking confirmations, "payment failure" alerts, or security updates trying to trick you into clicking a malicious link.
• What to do: Do not click any links, open attachments, or input your credentials. If you need to check your actual account status, type https://platform.hostfully.com directly into your browser rather than using email links.

If you booked a stay on Airbnb, Vrbo, or Booking.com, and the host sent you a link pointing to platform.hostfully.com (such as a digital guidebook or a rental agreement sign-off), this is normal industry practice.

• Legitimate Use: Real property managers use Hostfully to automate guest guidebooks, check-in instructions, and legal agreements.
• The Risk: Fraudsters have occasionally created fake property manager accounts on Hostfully to generate believable-looking links and bypass security filters on major booking platforms.
• What to do: Never agree to pay for a reservation outside of the main platform you used to book (e.g., sending money via Zelle, wire transfer, or crypto because a "Hostfully invoice" asked you to). Real booking protection is lost the moment you pay off-platform.

If you are a property manager using Hostfully and received unusual billing changes, account suspensions, or API requests:

• Ensure you are communicating strictly with their verified support channels. You can reach out directly via their official email at support@hostfully.com or hello@hostfully.com.