Is Frost Buddy a Scam or is it a Legitimate Drinkware Cooler?

Fake Online Stores or Websites

Because Frost Buddy insulated tumblers and can coolers are highly popular, cybercriminals actively build fake websites that copy the real brand's layout, logos, and product photos.

• How they work: They advertise heavily on social media (Facebook, Instagram, TikTok) with unrealistically low clearance prices or blowout sales. When you try to check out, the website often claims your credit card "failed to process" or "did not go through". In reality, they are stealing your credit card details or charging you without ever sending a product.
• Known fake domains: According to reports on the BBB Scam Tracker and community forums, domains like frostbuddyussale.com, frostbudy.it.com, and frostbuddyusstore.com are completely fraudulent.
• The safe route: The only official, authorized online store is frostbuddy.com.

Complaints on the Official Site

Even when ordering from the official website, many customers have posted sharp warnings online due to severe logistical and support issues. On platforms like the Better Business Bureau (BBB) and Trustpilot, users highlight the following:

• Unfulfilled Orders: Many buyers report being charged immediately but waiting weeks or months without receiving a shipping notification or their tracking number.
• Ghosted by Customer Service: A common complaint is that the company does not respond to follow-up emails or contact forms once an order goes missing or arrives with the wrong items.
• Review Moderation: Community members on Reddit note that the brand heavily moderates its official groups to block or delete negative feedback and product complaints.

What to do next

• If you already placed an order: Check your browser history to confirm the exact URL you used. If it wasn't the exact frostbuddy.com domain, contact your bank or credit card company immediately to report fraudulent activity and cancel your card.
• If you ordered from the real site but got nothing: If it has been weeks without communication and customer support is ignoring your emails, file a chargeback dispute with your credit card provider for "goods not received".