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Updated: Dec. 12, 2019 2019-12-12T10:06:45-05:00
Posted: Dec. 12, 2019 2019-12-12T10:04:21-05:00
Online Threat Alerts (OTA)

Dowfeel located at www.dowfeel.com is an untrustworthy online store claiming to sell smart robots and other electronics. Online users are advised to stay away from the untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Information about Dowfeel

Email: service@dowfeel.com

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

December 14, 2020 at 1:17 PM by an anonymous user from: Mecosta, Big Rapids, Michigan, United States
My husband, who is not internet savvy ordered these robots off of Facebook. To date, I have not received the robots ordered on December 20, 2019, or a refund. I am still working on this as the tracking number leads to a USPS facility in Chicago, IL, but I cannot get any further information. I for one would never have ordered them without doing research on the company, and every through Social Media like Facebook. So buyer beware!
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February 27, 2020 at 11:39 PM by an anonymous user from: Sydney, New South Wales, Australia
Do Not buy anything from Dowfeel they advertise products and then what they actually send is nothing like what you think you have ordered. In my case bluetooth speakers which are like a child's toy and cost me $43 Aus each. After over 30 emails to them,they will not give me the 100% refund stated in their advertisment unless I pay the postage to send the product back to them, even though they told a pack of lies. I am certain that if I do this I still will not get my money back. BEWARE, they are a bunch of crooks!
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- July 27, 2020 at 6:20 AM by an anonymous user from: Nicholasville, Kentucky, United States
  Yes they are!
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February 21, 2020 at 1:15 PM by an anonymous user from: Largo, Florida, United States
I ordered this product twice. The first one was the wrong product, like everyone is saying, the arms and hands don't articulate and as to following commands, forget it! I haggled with the company via email for weeks; finally getting them to give me a partial refund and keep the product. The second order, I, again, was sent the wrong robot. This one I'm not sending back; I'll continue to get some money back from them, but not holding my breath!
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- July 27, 2020 at 6:21 AM by an anonymous user from: Nicholasville, Kentucky, United States
  Crooks who ask you the same questions over and over even though you have sent you what they ask.
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January 15, 2020 at 10:22 PM by an anonymous user from: Auckland, New Zealand
I did receive my two robots - ordered for my grandchildren for Christmas presents - but the robots do not do everything that they are advertised doing. If they fall over, they do not get back up again - their arms in fact do not move as shown in the video. I was really disappointed as I thought my grandchildren would really enjoy the interaction with their robots as shown in the advertising.
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- July 27, 2020 at 6:22 AM by an anonymous user from: Nicholasville, Kentucky, United States
  Exactly!
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January 14, 2020 at 1:16 PM by an anonymous user from: Norfolk, Virginia, United States
I ordered a robot from them on December 20, 2019. I have received NOTHING to date, and no notification.
VRS
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January 10, 2020 at 6:49 AM by an anonymous user from: Chicago, Illinois, United States
I ordered a robot from this company on December 17 and have not received any notification or package!
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January 9, 2020 at 12:26 PM by an anonymous user from: Phoenix, Arizona, United States
I ordered a robot for my grandson for Christmas and he did not get a gift from me. I ordered it 12-7-2019 and today, 1-9-2020 it has still not arrived!
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January 8, 2020 at 12:04 PM by an anonymous user from: Hitchin, England, United Kingdom
I bought the robot and it does not do what your advert shows. It does not sing, get up when down and does not pick things up.
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January 7, 2020 at 4:38 AM by an anonymous user from: Hatfield, England, United Kingdom
Reply about the robot that looks nothing like the ad:
Dear customer,
Thank you for your support and attention to our store. I checked on the system and found that this is your order, and there was no error.We regret that the item you found is defective. We resolve this issue to our warehouse and improve the product. sorry for causing you troubles. If you have any questions, please feel free to contact us.
Have a good day.
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- January 16, 2020 at 2:16 PM by an anonymous user from: Chambersburg, Pennsylvania, United States
  Did they send you the address for the return? Interesting that the order says "Use for 14 days"; while the return policy says "Apply for return within 14 days" and "Please contact our Customer service at dowfeel.com to get the return address," BUT the product page says both "30 days money back" AND "Try it for 60 days risk free!"
  I've got two emails in so far, with no response.
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January 5, 2020 at 7:23 AM by an anonymous user from: New York, United States
Same thing happened to me. ordered 12-12-19 and paid extra for 5-7 day delivery. Still no robot Dowfeel just keeps giving me the run around I promise my grandson a robot so I am getting one through Amazon. Stupid me.
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December 31, 2019 at 12:25 PM by an anonymous user from: Ventura, California, United States
I ordered a robot gift spent extra shipping to get by Xmas I'm still waiting I've tried to contact Dowfeel five time without a answer I'm disabled so I went online to order my Xmas gifts I won't ever do this again. It's just a shame people will do this
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December 31, 2019 at 10:51 AM by an anonymous user from: Cincinnati, Ohio, United States
This is a first for me. How do people get away with this!?! I still look for my Robot every day try my best to keep positive thoughts. 😢 I just wanted to get my grandson a cool gift. He’s six years old in an only child. I thought you could use a little brother.
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December 26, 2019 at 6:41 PM by an anonymous user from: Orlando, Florida, United States
I got charged twice but only ordered once. It was my grandson Christmas present. I know I'll never get it. Zo sad...
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December 25, 2019 at 2:03 PM by an anonymous user from: Brockton, Massachusetts, United States
Ordered $49 robot on December 12 2019. Still hasn't been shipped on the 25th WTF
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December 22, 2019 at 7:07 AM by an anonymous user from: Mesa, Arizona, United States
Another person who ordered off a Facebook ad from this company with the promised 5-7 day delivery charged added. Tracked to Australia where now the package doesn't exist any longer. Will try for a refund, thankfully only ordered one.
Goodyear, AZ
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December 21, 2019 at 9:55 AM by an anonymous user from: Troy, Michigan, United States
I too, join the many others that ordered from Dowfeel in good faith and got scammed. Paid for quicker delivery to insure the gift for four of my grandchildren would be here on time. Now, with 3 days to go, I got nothing. There are some sick peoples out there!
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- January 3, 2020 at 12:55 PM by an anonymous user from: Redmond, Washington, United States
  I also got duped by this company. Ordered smart watch and a Lawrence robot for my grandsons Christmas. It's positively shameful of people who do this.
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December 20, 2019 at 12:51 AM by an anonymous user from: Aurora, Colorado, United States
I too order but robot have not got it yet I keep thinking that it will come but I know that I been, now
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December 18, 2019 at 11:02 AM by an anonymous user from: Marksville, Louisiana, United States
I guess I am been a another who may have been been schemed. Paid with my Visa card did not get a confirmation quite a while I’d not received . How can I get my money back because I order off of Facebook,I trusted it was real .
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- January 16, 2020 at 2:18 PM by an anonymous user from: Chambersburg, Pennsylvania, United States
  Contact your credit card company and file a dispute. Citibank lets you do this online, but you may have to call the number on the back of your card. Federal law is on your side when you use a credit card.
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December 18, 2019 at 8:14 AM by an anonymous user from: Sunnyvale, California, United States
I ordered a robot in good faith. I did not see any details for terms and did notice a few spelling and grammar errors. I did not get a confirmation and will seek to get my $ back. Beware!
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December 16, 2019 at 5:41 PM by an anonymous user from: Toronto, Ontario, Canada
Was promised and I paid for an early delivery for Xmas,then found out it was a scam, now I already got refunded by my credit card supplier, very happy to have my refund
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December 14, 2019 at 5:45 PM by an anonymous user from: Bedminster, New Jersey, United States
This is a scam! I placed an order, I didn't receive any conformation but was charged and to top it off they have you spin a wheel for free item and charge you. Just go ahead and try and get through to them to see what happened. GOOD LUCK! ... Please contact me ASAP...
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December 14, 2019 at 12:08 PM by an anonymous user from: London, England, United Kingdom
Robot never delivered
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December 12, 2019 at 1:32 PM by an anonymous user from: Homewood, Illinois, United States
I would like to know when I can get my robots?
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