Is Dowfeel a Scam or an Untrustworthy Shop?

My husband, who is not internet savvy ordered these robots off of Facebook. To date, I have not received the robots ordered on December 20, 2019, or a refund. I am still working on this as the tracking number leads to a USPS facility in Chicago, IL, but I cannot get any further information. I for one would never have ordered them without doing research on the company, and every through Social Media like Facebook. So buyer beware!

Do Not buy anything from Dowfeel they advertise products and then what they actually send is nothing like what you think you have ordered. In my case bluetooth speakers which are like a child's toy and cost me $43 Aus each. After over 30 emails to them,they will not give me the 100% refund stated in their advertisment unless I pay the postage to send the product back to them, even though they told a pack of lies. I am certain that if I do this I still will not get my money back. BEWARE, they are a bunch of crooks!

Yes they are!!!!!!!

I ordered this product twice. The first one was the wrong product, like everyone is saying, the arms and hands don't articulate and as to following commands, forget it! I haggled with the company via email for weeks; finally getting them to give me a partial refund and keep the product. The second order, I, again, was sent the wrong robot. This one I'm not sending back; I'll continue to get some money back from them, but not holding my breath!

Crooks who ask you the same questions over and over even though you have sent you what they ask.

I did receive my two robots - ordered for my grandchildren for Christmas presents - but the robots do not do everything that they are advertised doing. If they fall over, they do not get back up again - their arms in fact do not move as shown in the video. I was really disappointed as I thought my grandchildren would really enjoy the interaction with their robots as shown in the advertising.

Exactly!!!!!!!!!!!!!!!!!!!

I ordered a robot from them on December 20, 2019. I have received NOTHING to date, and no notification.

VRS

I ordered a robot from this company on December 17 and have not received any notification or package!

I ordered a robot for my grandson for Christmas and he did not get a gift from me. I ordered it 12-7-2019 and today, 1-9-2020 it has still not arrived!

I bought the robot and it does not do what your advert shows. It does not sing, get up when down and does not pick things up.

Reply about the robot that looks nothing like the ad:

Dear customer,
Thank you for your support and attention to our store. I checked on the system and found that this is your order, and there was no error.We regret that the item you found is defective. We resolve this issue to our warehouse and improve the product. sorry for causing you troubles. If you have any questions, please feel free to contact us.
Have a good day.

Did they send you the address for the return? Interesting that the order says "Use for 14 days"; while the return policy says "Apply for return within 14 days" and "Please contact our Customer service at dowfeel.com to get the return address," BUT the product page says both "30 days money back" AND "Try it for 60 days risk free!"

I've got two emails in so far, with no response.

Same thing happened to me. ordered 12-12-19 and paid extra for 5-7 day delivery. Still no robot Dowfeel just keeps giving me the run around I promise my grandson a robot so I am getting one through Amazon. Stupid me.

I ordered a robot gift spent extra shipping to get by Xmas I'm still waiting I've tried to contact Dowfeel five time without a answer I'm disabled so I went online to order my Xmas gifts I won't ever do this again. It's just a shame people will do this

This is a first for me. How do people get away with this!?! I still look for my Robot every day try my best to keep positive thoughts. 😢 I just wanted to get my grandson a cool gift. He’s six years old in an only child. I thought you could use a little brother.

I got charged twice but only ordered once. It was my grandson Christmas present. I know I'll never get it. Zo sad...

Ordered $49 robot on December 12 2019. Still hasn't been shipped on the 25th WTF

Another person who ordered off a Facebook ad from this company with the promised 5-7 day delivery charged added. Tracked to Australia where now the package doesn't exist any longer. Will try for a refund, thankfully only ordered one.
Goodyear, AZ

I too, join the many others that ordered from Dowfeel in good faith and got scammed. Paid for quicker delivery to insure the gift for four of my grandchildren would be here on time. Now, with 3 days to go, I got nothing. There are some sick peoples out there!!

I also got duped by this company. Ordered smart watch and a Lawrence robot for my grandsons Christmas. It's positively shameful of people who do this.

I too order but robot have not got it yet I keep thinking that it will come but I know that I been , now

I guess I am been a another who may have been been schemed. Paid with my Visa card did not get a confirmation quite a while I’d not received . How can I get my money back because I order off of Facebook,I trusted it was real .

Contact your credit card company and file a dispute. Citibank lets you do this online, but you may have to call the number on the back of your card. Federal law is on your side when you use a credit card.

I ordered a robot in good faith. I did not see any details for terms and did notice a few spelling and grammar errors. I did not get a confirmation and will seek to get my $ back. Beware!

Was promised and I paid for an early delivery for Xmas,then found out it was a scam, now I already got refunded by my credit card supplier, very happy to have my refund

This is a scam! I placed an order, I didn't receive any conformation but was charged and to top it off they have you spin a wheel for free item and charge you. Just go ahead and try and get through to them to see what happened. GOOD LUCK! ... Please contact me ASAP...

Robot never delivered

I would like to know when I can get my robots?