About Rose Toy Official at rose-toy-official.com
After not receiving a shipping confirmation after almost two full weeks, on December 8, 2021, I reached out to the support email stating that I had not yet received any additional information about my order and wanted to check the status of my order. I received an automated reply immediately after stating that they will respond to my email in 48-72 hours and to expedite service I should respond to the email with the last name on the order, the order number, and my question. I sent the requested information the same day and have not heard back from them yet.
I did a quick search on Trustpilot to see if anyone else was having the same issue and found a multitude of one-star reviews stating they ordered the same product about around the same time I did and still have not received any additional information about their order, the order itself and that all attempts to contact the support email have either been ignored or met with rude responses. As I mentioned earlier their website no longer works. If you click on 'view my order' in your confirmation email it takes you to the aforementioned error page.
However, if you click the hyperlink next to it that says 'visit our store' it takes you to a website under the same domain name, rose-toy-official.com, but the landing page is titled 'Lili place' and is password protected. It claims to be opening soon and hosts a place where you can enter your email to be notified when it opens.