The product I received from 5econds.com and 5econds.co was cheap, inferior and overpriced and is shipped directly from China. Their customer service is a disgrace and the worst I have ever encountered. They claim to have a return/refund policy, however, they will deliberately ignore your communications. And, when you request a refund, they will not tell you how or where to return the product, presumably back to CHINA at your own expense. They will then claim that you failed to return the product during the return period.