Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Chilicloth located at chilicloth.com is an untrustworthy online clothing store. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.
Email: service@chilicloth.comCHICV UK LIMITEDSuite 31a, Philpot House, Rayleigh, Essex, SS6 7HH（NOT RETURN ADDRESS）
Email: service@chilicloth.com
CHICV UK LIMITED
Suite 31a, Philpot House, Rayleigh, Essex, SS6 7HH（NOT RETURN ADDRESS）
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I got caught as well. The photographs do not portray the real garment. The ‘cotton blend’ is essentially polyester. I admitted defeat and took the 15% refund. I will never buy clothes from another country again. Even PayPal can’t help here as they offer a small refund and that seems to satisfy PayPal.
Nowhere on Chilicloth's website do they tell you that if you want to return your purchase that you have to pay for return postage to CHINA. They also say the customer is responsible for all customs duties, fees, and taxes. I found this out the hard way when I contacted customer service for the return instructions. They made sure to tell me that it takes a long time for return delivery, that I need to be patient, and my refund will be credited back to my card provided they deem the clothing to be received in the exact condition as mailed out. They did offer me a 15% refund to avoid the hassle of return shipping. 15%? Really? This company uses deceptive practices to lure in customers, then takes advantage of them when they try to return their poorly made, poorly f*****g clothing. Avoid them like the plague!
Poor quality!!! Not what I expected!!! Plain UGLY!!!
I received items but are too small (used their size chart). Trying to contact info provided to exchange items, not valid email address!
I just received my order and everything is too small.( like 2 sizes down). I love the prints, colors and style but it’s impossible to reach out the company to do an exchange. I think this is a scam. I’m so sorry I lost my money and they lost good customers
(Charlene G...)I'm having same problem. Did you order through PayPal?...
I didn’t get anything like I ordered. All the wrong sizes. Just don’t feel comfortable using them. Trying to send something back now but by what I have been reading I’m not going to get good results getting a refund on the items I’m trying to get returned. I guess I’m going to have to be smarted and check on these places before I try to order from them.
Sent outfits - many soo small - offered my 15% back. Have been requesting return lable - now I'm not getting any response now - I am contacting Paypay for a refund.NOT A GOOD COMPANY - DO NOT ORDER FROM HERE!
If something looks too good to be true... then it is The garments look amazing, however the sizes are extremely small the fabric is plastic and the colours are drab. To return is impossible as the site is not available