Virgin Media Scam Calls - How to Respond

Have you recently been called by someone who’s told you he/she is from Virgin Media, but you are unsure? Or claiming your computer has been reported due to a security issue? These calls may be a type of scam called Vishing – where a caller will attempt to trick someone into providing financial and private information or access to a computer system, for potential identity theft. If you receive one of these calls and believe your computer(s) or data is not secure, we’ve listed some advice about how to respond.

If you ever receive a call from someone you think might not be genuine:

Always confirm the identity of the caller, take their name, company and contact details
If they are allegedly calling from Virgin Media, and you have a concern over their identity, inform them you will be hanging up and calling us directly to validate the call
Never provide financial details over the phone, unless you are 100% sure you know the caller
If in doubt, ask them to put the information in writing and end the call

If you have spoken to someone that you now believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out:

Run a virus check on your computer
Remove any unwanted software that may have been installed
Report the fraudulent caller