If you ever receive a call from someone you think might not be genuine:
- Always confirm the identity of the caller, take their name, company and contact details
- If they are allegedly calling from Virgin Media, and you have a concern over their identity, inform them you will be hanging up and calling us directly to validate the call
- Never provide financial details over the phone, unless you are 100% sure you know the caller
- If in doubt, ask them to put the information in writing and end the call
If you have spoken to someone that you now believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out:
- Run a virus check on your computer
- Remove any unwanted software that may have been installed
- Report the fraudulent caller
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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