The email address email@example.com is a fake and scam. The fake email address is not associated with Evri. Scammers are using the fake Evri email address to send scam emails to potential victims. Therefore, recipients of emails from firstname.lastname@example.org are asked to delete them. They should not click the links or follow the instructions in them.
The Evri scam emails may contain links to phishing websites that steal account credentials, personal and financial information. Therefore, if you were tricked into clicking a phishing link in an Evri scam email and submitted your credit card information to the website your were taken to, please contact your bank for help.