Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Bank of America Scam Calls - How to Protect Yourself
Bank of America Scam Calls - How to Protect Yourself

Bank of America scam calls often feature scammers spoofing official bank numbers to steal money or personal info. They use scare tactics about fraudulent activity, asking for PINs, 2FA codes, or to transfer funds via Zelle or crypto. Hang up immediately; the bank will never call asking for sensitive account details, authorization codes, or to transfer money.

Red Flags

  • Spoofed Caller ID: The caller ID might look like a legitimate Bank of America number (e.g., 800-432-1000).
  • Urgent Fear Tactics: Scammers claim your account has been compromised or a large transaction is pending to induce panic.
  • Request for Codes/PINs: They will ask for your social security number, account number, or a 2FA authorization code to "verify your identity" or "stop the fraud".
  • Unusual Payment Requests: They may ask you to send money to yourself or a "safe account" via Zelle, cryptocurrency, or gift cards.
  • Remote Access: Scammers might ask you to install apps like TeamViewer or AnyDesk to "fix" your account.

Protect Yourself

  • Hang Up and Call Back: If you receive a suspicious call, hang up immediately. Call the number on the back of your physical credit/debit card or the official number on the Bank of America website.
  • Never Share Codes: Do not share, text, or enter 2FA codes/passwords with someone who calls you.
  • Report the Call: Report phishing attempts to abuse@bankofamerica.com and file a complaint with the FTC.
  • Be Skeptical: If a "bank employee" rushes you to make a decision, it is likely a scam.

If you believe you have been scammed, contact Bank of America immediately using the phone number on their official website to freeze your accounts.

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