O2 Scam Calls - Protect Yourself

If you receive a call from someone claiming to be from O2 that feels suspicious, the safest action is to hang up immediately. O2 states they will never call you to ask for one-time passcodes (OTAC), passwords, PINs, or bank details.

Common Scam Tactics

Fraudsters often use these methods to gain access to your account or personal information:

The Discount Offer: Scammers offer a "loyal customer" discount (e.g., 30-50% off your bill). They then trigger a genuine O2 password reset or login text to your phone and ask you to read back the code to "apply the discount".
The SIM Card Replacement: A caller claims your SIM card is about to expire or stop working and asks for personal details to send a new one.
The Wrong Device Return: Fraudsters may use your compromised account to order a new high-end phone to your address. They then call you claiming a "mistake" was made and provide a fake address for you to return the device to.
Urgency and Pressure: Scammers use an urgent tone, claiming you must act immediately or your account will be suspended.

Protect Yourself

Verify Independently: If you are unsure if a call is genuine, hang up and call O2 directly by dialling 202 from your O2 mobile or 0344 809 0202 from any other phone.
Check for "Suspected Scam" Labels: O2 uses AI technology to flag millions of suspicious calls. If your screen displays "Suspected Scam" or "Suspected Spam," it is best not to answer.
Never Share Codes: Genuine O2 staff will never ask you to disregard security warnings or read out a security code sent to your device.

Reporting Scams

Calls: Report suspicious calls by texting the word "CALL" followed by the scammer's number to 7726 (it’s free and spells "SPAM").
Texts: Forward any suspicious text messages directly to 7726.
Emails: Forward phishing emails as an attachment to spam@o2.com.

If you believe you have already shared financial information with a scammer, contact your bank immediately to secure your accounts.