O2 Scam Calls - Protect Yourself

Common Scam Tactics

Fraudsters often use these methods to gain access to your account or personal information:

• The Discount Offer: Scammers offer a "loyal customer" discount (e.g., 30-50% off your bill). They then trigger a genuine O2 password reset or login text to your phone and ask you to read back the code to "apply the discount".
• The SIM Card Replacement: A caller claims your SIM card is about to expire or stop working and asks for personal details to send a new one.
• The Wrong Device Return: Fraudsters may use your compromised account to order a new high-end phone to your address. They then call you claiming a "mistake" was made and provide a fake address for you to return the device to.
• Urgency and Pressure: Scammers use an urgent tone, claiming you must act immediately or your account will be suspended.

Protect Yourself

• Verify Independently: If you are unsure if a call is genuine, hang up and call O2 directly by dialling 202 from your O2 mobile or 0344 809 0202 from any other phone.
• Check for "Suspected Scam" Labels: O2 uses AI technology to flag millions of suspicious calls. If your screen displays "Suspected Scam" or "Suspected Spam," it is best not to answer.
• Never Share Codes: Genuine O2 staff will never ask you to disregard security warnings or read out a security code sent to your device.

Reporting Scams

• Calls: Report suspicious calls by texting the word "CALL" followed by the scammer's number to 7726 (it’s free and spells "SPAM").
• Texts: Forward any suspicious text messages directly to 7726.
• Emails: Forward phishing emails as an attachment to spam@o2.com.

If you believe you have already shared financial information with a scammer, contact your bank immediately to secure your accounts.