Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Truist Alerts Scams - How to Protect Yourself
Truist Alerts Scams - How to Protect Yourself

Do not reply, click any links, or provide personal information if you receive an unexpected text or email claiming to be a "Truist Security Alert". Truist Bank has issued active warnings about widespread phishing and "smishing" (text-based) scams in which fraudsters impersonate the bank to drain accounts.

Spot the Red Flags

Scammers use lookalike numbers, fake emails, and spoofed caller IDs to manipulate you. Look out for these telltale signs:

  • False Urgency: Messages demanding that you "Secure Your Account Now" or claim your card is "locked" to induce panic.
  • Requests for Passcodes: Demands for your one-time PIN or login password. Truist will never ask for your passcodes or full SSN.
  • Malicious Links: Text or email buttons directing you to fake login forms designed to steal your credentials or credit card numbers.
  • Fake Wire Confirmations: Phone calls alerting you to a fake $15,000 wire transfer to trick you into giving away your account token.

Take Immediate Action

If you received a message but didn't interact with it:

  1. Verify Independently: Log into the official Truist mobile app or type truist.com directly into your browser to check your actual account status.
  2. Report the Text: Forward phishing texts to 7726 (SPAM).
  3. Report to Truist: Take a screenshot and forward malicious messages directly to emailabuse@truist.com.

If you already clicked a link or shared information:

  1. Call Truist Fraud Department: Immediately call 844-4TRUIST (844-487-8478) and select option 1. This line is available 24/7.
  2. Change Passwords: Update your online banking credentials immediately using a secure device.
  3. File a Government Report: Submit a fraud complaint directly on the official FTC Report Fraud Portal.
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