Bitpanda is a legitimate, regulated cryptocurrency exchange, with registrations from authorities like the Austrian Financial Market Authority (FMA) and the French Autorité des marchés financiers (AMF). However, scammers may impersonate Bitpanda, so users must beware of phishing attempts, fake investment schemes, or fraudulent requests for personal data, ensuring they only use official channels.
Bitpanda Scams
Fraudsters use several tactics to trick users:
- Smishing (SMS Phishing): You receive an SMS claiming "unauthorized access" or "suspicious activity". These messages often contain a link to a fake login page or a phone number for "support".
- Impersonation Calls: Scammers call pretending to be Bitpanda employees, often asking for remote access to your device (via apps like AnyDesk or TeamViewer) or claiming you must pay a fee to "unfreeze" your account.
- Social Media & Telegram Scams: Fake profiles on Twitter, Instagram, or Telegram (often lacking the blue verification tick) promote fake giveaways or send private messages asking for login details.
- Investment & "5x1" Schemes: Offers promising to multiply your cryptocurrency (e.g., "send 1 ETH, get 5 back") are always scams.
Protect Your Account
- Bitpanda Never Calls: Bitpanda does not offer inbound phone support and will never call you unrequested.
- Activate Anti-Phishing Code: In your account settings, set up a unique code that will appear in all official Bitpanda emails to verify they are real.
- Check the URL: Ensure you only log in via the official domain: bitpanda.com.
- Never Share Credentials: Bitpanda will never ask for your password, 2FA code, or seed phrase.
- Ignore Remote Access Requests: Never grant anyone remote access to your computer for "technical support".
If you believe your account has been compromised, you can use the official emergency account freeze feature and contact their official Helpdesk immediately.