Is macystar.com an Untrustworthy Online Store?

Is macystar.com an Untrustworthy Online Store?

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The website, macystar.com, appears to be an untrustworthy Chinese online store. Online shoppers run the risk of receiving counterfeit or knockoff products, or nothing all from this suspicious online store selling coats, bags, shoes and other clothing items at ridiculously low prices.

Information about www.macystar.com


Email: service@macystar.com.

Phone Number: 852 5935 8201

Address: MATTE ECOMMERCE CO., LIMITED 48 Charlotte Street, London, Greater London, England, W1T 2NS

Unsatisfied customers who are unable to get their money back from Macystar.com are asked to contact their bank and open a dispute to have their money refunded.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews
(Total: 12)

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  • May 27, 2019 at 10:22 PM by an anonymous user from Bundoora, Victoria, Australia

    Scam, scam, scam. They are fake do not go near them.

    Ordered 2 products and never received them.

    Unable to give me tracking number and never respond back to emails.


  • May 13, 2019 at 4:18 PM by info

    Received via email:

    "I ordered a necklace on 28/04/2019 from macystar.com

    There is no contact of anyone. I can't get my money back and I didn't receive the necklace too."


  • May 11, 2019 at 7:19 PM by an anonymous user from Huber Heights, Ohio, United States

    I made my order for a necklace on 4/24/2019 the tracking number they gave me is not found. I don't know if it's a scam or what?


  • May 11, 2019 at 5:05 PM by an anonymous user from Kansas City, Kansas, United States

    I ordered a mother’s day necklace from this website on April 25th before I found out about the fact it could be untrustworthy. When I found out I tried going to the website and the page would no longer load.

    However, today, May 11th, I received the necklace in the mail and it’s exactly what I ordered. The only difference is it might be a smaller version than the original they were copying.

    Other than that, I got it, it’s good condition and it took the normal amount of shipping time to get it from overseas from China. No issue here.


  • May 11, 2019 at 1:59 PM by an anonymous user from Atlanta, Georgia, United States

    U order mothers day gifts and yet to receive them and no one has emailed me back and it's impossible to get thru to the number because it's fake!


  • May 10, 2019 at 10:00 PM by an anonymous user from Roanoke, Virginia, United States

    They will steal your money. I paid 2-3 day shipping 2 week ago and still don’t have it this is ridiculous and when they responded back to me they told me to be patient it coming it was a gift for mother day and mother’s day is in 2 days


  • May 10, 2019 at 9:36 PM by an anonymous user from Omaha, Nebraska, United States

    I also ordered a Mother's Day gift and nothing.


  • May 9, 2019 at 5:08 PM by an anonymous user from Mt Healthy, Ohio, United States

    I ordered something in April and still have yet to get it


    • May 10, 2019 at 12:34 PM by an anonymous user from Boon, Michigan, United States

      I also placed an order in April, have received 1 email, nothing else. Can't call because their number is to long for us. And I've sent emails, nothing back left facebook messages and nothing.

      Very upsetting, ordered 2 ring for my mom and sister. And now what. For my mom money to be taken and to receive nothing. And I never order from these sites but I figured I'd give it a try to get slapped in the face!


    • May 10, 2019 at 9:07 AM by an anonymous user from Jackson, New Jersey, United States

      Me too! So upset they were Mother’s day gifts.


  • May 9, 2019 at 9:19 AM by an anonymous user from Tampa, Florida, United States

    I still havent received my order. Im really upset. The rings I purchased are for my 3 girls for Mothers Day


  • May 7, 2019 at 6:21 PM by an anonymous user from Apex, North Carolina, United States

    I was double billed by this company, although I did receive the item I originally ordered. The second charge was submitted by them as an eBay purchase, although eBay confirms there were definitely no purchases made by me during that time period.

    Cleary a fraudulent charge. When I noticed the double billing I tried to contact Macystar and found their web domain had vanished, 4 days later when I tried again I get re-directed to an identical website with a new name - Name Necklace. When I try to research my order on the new website, the system responds they have no record of my original order or me as a returning customer.

    Clearly a shady operation, AVOID! I had to open a dispute incident with my cc company to resolve.


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Is macystar.com an Untrustworthy Online Store?