Fedexgw Voicemail Scam - How to Protect Yourself

A Sample of the Scam Call

"Hi there, Celine speaking. Because there may be an issue with the delivery address of your package. Hello, this is a delivery notification.

We are contacting you because there may be an issue with the delivery address of your package. Please visit the website, fedexgw.com before September 21st to verify your order or delivery information.

If not processed by the deadline, the package will be returned to the sender...."

How the Scam Works

1. The Urgent Notification: You receive an unexpected call or a voicemail from someone claiming to be from the "FedEx Claims Desk" or a delivery driver. They often state that a package is on hold, an address needs to be confirmed, or you are owed a delivery refund.
2. The Hook: The voicemail asks you to call back a specific number or click a link provided in a text message to "resolve the issue".
3. The Trap: When you call back or interact with them, they manipulate you into downloading a third-party application (such as remote access apps), uploading pictures of your ID, or providing your debit/credit card details to process a small "holding fee" or "refund". Once they have this data, they drain funds from your account.

Key Red Flags to Watch Out For

• Demands for Money or Personal Data: Official companies like FedEx will never call, text, or email you out of the blue to demand unsolicited payments, account passwords, or sensitive personal information for a package in transit.
• Requests to Download Apps: Scammers frequently instruct victims to download remote desktop apps or money transfer apps to fix the delivery issue.
• 10-Digit Phone Numbers: Official automated notifications from major carriers usually arrive via verified short codes (5-digit numbers) rather than a random 10-digit cellphone number.
• High Urgency and Threats: If the caller threatens that your package will be destroyed, rejected, or that law enforcement will get involved unless you act immediately, it is a scam.

What to Do Next

• Do Not Reply: Do not call back the number left in the voicemail, and never click any links sent in accompanying text messages.
• Verify Independently: If you are actually expecting a package, navigate directly to the official FedEx Website through your browser to track its status manually.
• Report the Incident: Forward details of any suspicious text or email to abuse@fedex.com. If you have already suffered a financial loss, notify your bank immediately to freeze your accounts and report the fraud to your local law enforcement authorities.